Doorstep callers thwarted after attempt to con resident out of £6,000 for building repairs

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Sutton residents are being encouraged to be very wary of doorstep callers offering to do building repairs to their home.

The advice comes from Sutton Council’s Trading Standards team after an incident when two men called at the home of a West Sutton resident, claiming to be a surveyor and a builder.

The men told the elderly resident they worked for the agent of the unoccupied house next door. They said that water had been coming through the ceiling from the loft and had made the adjoining wall unstable and in need of urgent repair as it was in danger of collapsing. They offered to carry out immediate repairs to the wall, which included hiring a dehumidifier, for just under £6,000.

The elderly resident went to her bank in Sutton town centre and told staff she wanted to transfer £5,700 to another bank account. When challenged she said the transfer was for a family member, then admitted it was to builders who had cold called.

The men had told her to tell the bank the money was for a family member as it would be easier to obtain the money from the bank. However, bank staff did not permit the money transfer to go ahead.

Cllr Nick Emmerson, Lead Councillor of Trading Standards at Sutton Council, said:

“We commend the bank staff for their quick thinking in preventing a Sutton resident from making a large cash withdrawal that was completely out of character. Many elderly residents have lost money after tricksters have demanded money upfront for materials without carrying out any work, have greatly overcharged for straightforward repairs or have deliberately caused damage to argue that costly repairs are needed. Such opportunists are bad news for all our residents and are a blight on honest and hardworking traders, which is why the council has the Safer Sutton Trader Scheme.

“This list has been thoroughly vetted by Trading Standards and offers a range of professional tradespeople in the borough who are neither bogus builders nor unscrupulous opportunists. All of the businesses are checked by Trading Standards to ensure they are providing an assured service before they are listed and promoted by Sutton Council and the Met Police in Sutton.”

Sutton Council’s Safer Sutton Trader Scheme helps residents to avoid bogus builders and unscrupulous traders. To find an approved trader, please visit the Safer Sutton Trader Scheme website or call 020 8770 5070 for details.

If you are a trader wishing to join the Safer Sutton Trader Scheme, follow the Kingston & Sutton shared service on Twitter here, follow the #SaferSuttonTrader hashtag here, or call the Trading Standards team on 020 8770 5632.

The Citizens Advice website has advice about how to safeguard your interests when employing a contractor.

Sutton Trading Standards advises residents to obtain three quotes for any work they want carried out. The law requires that where you contract with a tradesperson in your home, you must be provided with a 14-day cooling off period. All reputable traders will provide you with these cancellation documents.

News from Health Watch Sutton




Care Quality Commission has published their annual ‘State of Care’ report

The Care Quality Commission has published their annual ‘State of Care’ report, this is an annual report on the quality of health and social care in England.

The CQC have seen services providing good and outstanding care and making improvements by collaborating outside traditional organisational boundaries – hospitals working with GPs; GPs working with social care and all services working with people who use services.

They are also seeing some deterioration in quality, and some services are struggling to improve. The CQC have raise concerns that the sustainability of the adult social care market is approaching a tipping point. The fragility of the market is now beginning to impact both on the people who rely on these services and on the performance of NHS care. The combination of a growing and ageing population, more people with long-term conditions, and a challenging economic climate means greater demand on services and more problems for people in accessing care.

Download the Full Report here

Download the Summary Report here

Download the Easy Read version here

Do you have questions about a prostate problem?

Would you like to speak to someone in your own language?

Whether you have concerns about a prostate problem or have been diagnosed with prostate cancer; Specialist Nurses are available to support you over the phone, in your own language, via an interpreter.
Prostate Cancer UK can offer support in over 200 languages, through a confidential three-way conversation with an interpreter, including: • Welsh • Arabic • Polish • Hindi • Russian • Portuguese • Bengali • Punjabi • Chinese • Gujarati • and French.

Call 0800 074 8383 and state in English, the language you want to use or ask a family member or friend to call and start the conversation on your behalf. It takes a few minutes to connect you with an interpreter. Specialist Nurses can also speak to partners, family members and friends.

To speak to a Specialist Nurses call 0800 074 8383 – Monday to Friday between 9am and 6pm, Wednesday between 10am and 8pm. (Calls are recorded for training purposes only. Confidentiality is maintained between callers and Prostate Cancer UK)

Download the leaflet here  or visit for more information.

St Helier Hospital & Health News from Tom Brake MP

Dear Hamish Pollock
You may have seen the BBC website report on 15th November about threatened cuts to health services across the UK, including the possible closure of St Helier Hospital in Carshalton and Wallington.
Full details of 44 reviews of services around the country – part of the government’s sustainability and transformation plans – which involve closing some A&Es or, in South West London, a whole hospital or, in the worst case scenario, two, had not been made public until some local Councils, including Lib Dem run Sutton Council, rebelled and released NHS plans recently. They can be read here

A report by The King’s Fund suggests that NHS England had told local managers to keep the plans “out of the public domain” and avoid requests for information, whilst managers were even taught how to reject freedom of information requests.

Changes are being explored which may see the closure of one or more hospitals in South West London, including StHelier in Carshalton. Nothing has been decided. What we currently know for certain is that last year Epsom and StHelier NHS Trust launched their five year strategy which gave a commitment that both Epsom Hospital and St HelierHospital will continue to provide consultant led, 24/7 A&E, maternity and inpatient paediatric services for five years.

It is clear that there has to be major investment in Epsom and St Helier hospitals. There are issues with the buildings and facilities within Epsom and St Helier Trust which need to be addressed. It is not appropriate that patients are being treated in buildings that are unable to offer infection free care, where there are so few side rooms, where privacy and dignity for patients is poor, where the hospital is spending so much to keep patients safe instead of on medical equipment.

The hospital Trust has a great staff team and it isn’t fair that they are required to provide care in unsuitable buildings. Simon Stephens, Chief Executive of NHS England, has written about wanting an infrastructure fund for the NHS as part of the Brexit NHS settlement to replace ‘clapped out hospitals and GP surgeries’. I think St Helier meets that criteria and I will fight to ensure that St Helier Hospital receives some of the £350 million a week which is apparently going to be available to the NHS when the UK leaves the EU. I wrote to Jeremy Hunt urging him to ensure that this happens, perhaps unsurprisingly, he refused to commit to extra funding. So did the Prime Minister when I raised the matter directly with her, in Prime Minister’s Questions recently.

In the meantime, I am reassured from my contact with the CEO at the Trust that the Trust is working hard to ensure that they continue to provide an acute hospital for the 500,000 people who live in the Sutton and Epsom areas. As ever, I will support the Trust in their bid to do so. Any attempts to remove our A&E, maternity and inpatient services from the borough will be met by the stiffest possible community resistance.

Yours sincerely

Tom Brake
Liberal Democrat MP for Carshalton and Wallington
0208 255 8155

PS. Why not follow me on Facebook or Twitter to find out more about the work I do on your behalf.

True Sutton Grit


Hamish —

This weekend, Sutton Council is offering residents and businesses in Sutton Borough the opportunity to collect 10kg of free grit per household/business to use on their drives, paths and nearby pavements.

The free grit is available from the following locations:

Woodcote Green Garden Centre
Woodmansterne Lane, Wallington SM6 0SU
  • Saturday 26 November, 9am – 5:30pm
  • Sunday 27 November, 10:30am – 4:30pm
B&Q Sutton
Sutton Court Rd, Sutton SM1 4RQ
  • Saturday 26 November, 7am – 5pm
  • Sunday 27 November, 10am – 4pm

I hope you’ll join me in checking in with vulnerable neighbours to see if they need grit – and if at all possible collecting some for them.

Please note that proof of residency/business in the London Borough of Sutton will be required for yourself and any other household/business you are collecting grit for. A council tax, business rates or utility bill will do. You can find out more here.

Best wishes,


Councillor Ruth Dombey
Lib Dem Leader of Sutton Council

PS. Please forward this email onto friends, family and neighbours in Sutton Borough who may need the information.

London Mayor and The London Cancer Hub in Sutton


An artist’s impression of the London Cancer Hub.

Councillor Ruth Dombey, Leader of Sutton Council, said:

“I am very pleased to welcome the Mayor of London, Sadiq Khan, to Sutton today to learn more about our ambitions and how with his help we can start to realise projects of global significance.

“We have an ambition in Sutton to create the world’s leading life-science district specialising in cancer research and treatment. The London Cancer Hub will be a global centre for cancer innovation providing state-of-the-art facilities and delivering real benefits for patients. Sutton Council and our partner, The Institute for Cancer Research, London, is working with supporting partners The Royal Marsden NHS Foundation Trust, the Greater London Authority and Epsom and St Helier University Hospitals NHS Trust to turn this ambition into a reality.

“We have the opportunity to create a vibrant community of scientists, doctors and innovative companies, delivering real benefits for cancer patients and driving economic growth. The London Cancer Hub will deliver an exceptional environment for cancer research that enhances the discovery of new treatments and their development for patients. The project will also be a major boost to London’s life-science industry and the wider economy, locally and nationally. We have launched the Sutton Town Centre Masterplan and will soon publish our draft Local Plan. In both documents we set out ambitious and appropriate plans to provide new homes, jobs, schools and opportunities for people who live in and visit the borough.

“But we cannot deliver the London Cancer Hub or the new homes and transport links people need without the help of the Mayor and his office. Today we hope to have constructive conversations with the Mayor’s team to gain access to the land we need to realise the London Cancer Hub, ensure our local public transport can support the development of this world-leading site and how we can fund the project using both the public and private sectors.

“I hope I can soon share with you more news as our plans develop, bringing the London Cancer Hub ever closer.”

Frost Fair, Honeywood Walk, Carshalton 3rd December and Yule Fest, Banstead Road 2nd December Road closures

News just in regarding road closures in the run up to Christmas 2017….
HONEYWOODDear Councillors
A very Good Day to you. I trust that you are all well.
I would like to bring to your attention a couple of Christmas events that will have some effect on roads in your respective Wards.
Yulefest on Friday 2nd December. (15:30 – 21:00).
Banstead Road from the viaduct to Willis Avenue is going to be closed, along with the Banstead Road ends of Downside and Waverley.
Barrow Hedges, Hill and Willis will be one way to assist traffic flows.
Parking will be suspended by the shops.
Carshalton Frost Fair, Saturday 3 December (08:00 – 20:00)
Honeywood will be closed to all traffic and parking suspended.
If you have any questions please do not hesitate to contact me.
Kindest Regards
Martin French
London Borough of Sutton and Royal Borough of Kingston
Streetworks and Network Manager
24, Denmark Road
Surrey SM5 2JG
020 8770 6426 (General Streetworks enquiries only)
07736 338346

Wallington Christmas Lights Switch On – Friday 25th November

It’s that time of year again! The Wallington Christmas Lights Switch-on is back — bigger and better than ever! The event will start at 5pm on Friday 25th November, with the switch on at 7pm by the Mayor of Sutton Councillor Richard Clifton.

There will be choirs and two bands until 8pm plus food supplied by local businesses, including Chef RF and The Woodcote Flying Club. Local Lib Dem Councillors have been working with the organising committee to make the 2016 Christmas lights switch-on event even better. The committee has received a neighbourhood grant from the Beddington and Wallington Local Committee, to help fund street food stalls and a bigger PA system. Look forward to seeing you there.

Best wishes, Steve

Cllr Steve Cook Deputy Mayor and Lib Dem Councillor for Wallington South

PS. Please forward this email onto friends, family and neighbours who may be interested.

X26 Bus Service Timetable Changes





Dear Stakeholder

As part of our commitment to improve London’s bus services, we sometimes need to adjust our timetables to ensure that services are as reliable as possible.

On Saturday 12 November we are changing the timetable of route X26 which runs with limited stops between West Croydon bus station and Heathrow Airport, Central Bus Station.

The route will continue to run about every 30 minutes throughout the day and evening, seven days per week. However some journeys will leave earlier or later, and will be scheduled to take longer, than they do now. This will more closely match the planned timetable to expected traffic levels and improve reliability on the route.

For details of the new times please see timetables on display at route X26 bus stops from 12 November or use our Journey Planner.

Yours faithfully

Stephen Hosking

Consultation Team

Transport for London