Take advantage of Oyster online – Oyster card users can now receive journey statements by email and request refunds online.

Oyster card users can now receive journey statements by email and request refunds online.

More than 600,000 people with online Oyster accounts are already finding it easier to keep track of their top-ups and payments thanks to the new journey statements.

It also means people can ensure they always pay the cheapest fares by receiving alerts when they are eligible for a refund following an ‘incomplete journey’ charge. This usually happens when pay as you go customers fail to swipe their cards at the end of a Tube or rail journey.

Passengers just have to enter details of where their journey started or ended to make their online claim.

Shashi Verma, Transport for London’s (TfL’s) director of Customer Experience, said: ‘Making it easier for customers to do business with us is at the heart of all we do and providing more online and interactive options demonstrates our priority of putting customers first.

‘The feedback we have already received on the improvements is encouraging and helps us to identify more areas we can focus on to make travelling around London an easier and more pleasant experience.’

Later this year TfL will launch its new-look website, making it easier for their customers looking to plan their journeys or calculate their fares.