Top Trading Standards tips to ensure a very merry Christmas

A view of Sutton High Street.

Support your local high street this festive season – but make sure you know your rights as a consumer!

With the winter holidays upon us, Trading Standards have put together some seasonal top tips to help ensure that it will be a truly happy Christmas all round:

1. By law, all goods must be of satisfactory quality, as they were described and fit for their intended purpose.  If not, provided you act quickly, you have the right to your money back or to ask for a replacement or a repair.

2. Remember that it is usually the purchaser of goods – and not the person who receives them as a gift – who has consumer rights if they turn out to be faulty.  However, shops may agree to sign over these rights to the person receiving the gift – ask the shop if they will give a ‘gift receipt’.

3. Check goods to make sure they work properly and are not damaged before you wrap them.  Keep packaging, instructions for use and any other information until you know that everything is all right.

4. Hang on to your receipts.  Traders are entitled to ask for some proof of purchase if you return faulty goods and it can make life a lot easier if you can prove when and where you bought them and how much you paid.

5. Your rights are the same wherever you buy goods – from a high street shop, a market trader, a street trader with a suitcase or from a temporary bargain shop.  However, your chances of returning goods diminish if there’s a possibility that traders may not be around after Christmas.

6. Goods bought in a sale should perform the same as if they were priced normally.  Your rights are the same unless defects are brought to your attention before you buy or should have been obvious if you’d examined the goods.

7. Buy the right size and colour.  If there’s nothing wrong with the item and you simply made a mistake or changed your mind, then you have NO legal rights.  Some retailers do have goodwill policies allowing these returns, so ask before you buy and get them to write the details on the receipt.

8. Consider buying goods costing over £100 with a credit card – you may get extra protection from the card issuer.

9. Don’t make any spur-of-the-moment decisions to buy on credit.  Compare APRs, consider the total cost involved and how long you’ll have to pay – you don’t want to still be paying for this year’s gifts next Christmas.

10. Watch out for fake goods.  Be suspicious of cheap discs and tapes or designer clothes and perfumes.  Your loved one won’t thank you if their gift smells more like Canal No. 5 or if that DVD turns out to be a DUD!

If you need civil advice on how to deal with a complaint or enquiry, please contact the Citizens Advice consumer helpline on 03454 04 05 06. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.

You can also use the internet to contact the Citizens Advice consumer service. Please visit www.adviceguide.org.uk where a wide range of consumer information and advice is available.

Carshalton Park – Road Traffic Order for November’s Firework Event

Bulbs in Carshalton Park by the Grotto

Spring Bulbs in Carshalton Park by the Grotto

Hamish, Jill and Chris have recently received notice of an order that the council wish to put into effect for managing the traffic on Bonfire night, Saturday 5th November 2016.

Dear Councillor,

The London Borough of Sutton are proposing to make a Traffic Order. 

The principal objective of the Traffic Orders is to improve crowd safety and extend management of traffic flows in additional roads within the vicinity of Carshalton Park on days when particular events are being held (e.g Fireworks).

Copies of the statutory documents can be viewed by visiting our web site www.sutton.gov.uk/trafficpublicnotices under “view our Permanent Traffic Order Consultations” selecting “Notices of Proposals” and then reference “TR1027 Carshalton Park”

If you have any comments on this proposal please make use of the on-line form which is available on the web page mentioned above.

Please note that the closing date for receiving comments will be Thursday 8 September 2016.

Denise Thompson, Technical Officer, Technical Operations Team

Highways and Transport, Kingston & Sutton Shared Environment Service

London Borough of Sutton, Denmark Road, Carshalton, Surrey SM5 2JG

Tel: 020 8770 6452020 8770 6452 | Email denise.thompson@sutton.gov.uk

 

RELATING TO STREETS IN THE VICINITY OF CARSHALTON PARK

NOTICE IS HEREBY GIVEN that the Council of the London Borough of Sutton proposes to make the Order listed below under sections 6 and 124 of, and Part IV of Schedule 9 to, the Road Traffic Regulation Act 1984, as amended by the Local Government Act 1985, the Road Traffic Act 1991 and the Traffic Management Act 2004.

1. The principal objective of the Order is to improve crowd safety and extend management of traffic flows in additional roads within the vicinity of Carshalton Park on days when particular events are being held (e.g. fireworks).

2. The general effect of The Sutton (Traffic Restriction) (Carshalton Park Area) (No. *) (Amendment No. *) Order 201* will be to add additional roads to the existing prohibition of vehicular traffic; Brookside, Carshalton Place, Rotherfield Road, The Square, Woodstock Road, and extend to the full lengths of Ruskin and Talbot Road.

3. A copy of the proposed Order, of the Council’s Statement of Reasons for proposing to make the Order (and of the Orders that would be revoked or amended by the proposed Order) and a plan showing the locations and the effects of the proposals may be inspected at the Council’s Civic Offices at St. Nicholas Way, Sutton and at the Environment, Housing and Regeneration Offices at 24 Denmark Road, Carshalton between 9am – 5pm Monday to Friday. Alternatively, a copy of this statutory public notice of proposals and a copy of the plan can be viewed by visiting our web site www.sutton.gov.uk/trafficpublicnotices under “view our Permanent Traffic Order Consultations” under “Notices of Proposals” and “Reference TR1027 Carshalton Park”.

4. If you wish to object to the proposed Order you should send a statement in writing, including the grounds for your objection and quoting the Reference TR1027 Carshalton Park to Caroline McGlynn, Highways and Transport, Sutton and Kingston Shared Service, London Borough of Sutton, 24 Denmark Road, Carshalton, Surrey, SM5 2JG by Thursday 8 September 2016. Further information may be obtained by telephoning Highways and Transport on 020 8770 6455.

 Warren Shadbolt

Executive Head of Safer and Stronger Communities

Dated: 18 August 2016

Note: Persons responding to the proposed Order should be aware that the Council may be legally obliged to disclose the information provided to third parties.