Sutton Council’s home care service given Good rating by Care Quality Commission

Sutton logo big full colour

Sutton Council’s short-term care service to assist residents’ independence in their own homes has been rated Good by the Care Quality Commission (CQC).

The CQC inspected the borough’s START (Short Term Assessment and Reablement Team) last month and rated the service Good in all five core areas – Safe, Effective, Caring, Responsive and Well-led.

The START team provides short-term care and therapy to assist people to maximise their independence in their own homes by supporting them to manage their personal care and other daily tasks including preparing meals, advice on food and hydration, and referrals to other services as needed.

In its report the CQC described START as a “well organised and efficiently run service” and that this “was particularly important given the complexity and short-term nature of this service, together with the level of demand for such a service in the community of Sutton”.

The report added:

“All of the people, relatives, staff and healthcare professionals we spoke with as part of the inspection commented that the service was well-led. They felt that the managers took time to listen and would take action to make improvements when needed. People felt that management were approachable and had a visible presence in the operation of the service.

“We found that the registered manager conducted a range of checks to assess the standard of care. This included ‘spot checks’ and satisfaction surveys where people rated the service positively.”

“People’s needs were regularly assessed and they were involved in the assessment of their needs. Care plans were personalised and updated regularly as and when people’s needs changed. People’s views were always taken into account and they consented to their care.”

Cllr Colin Stears, Chair of Adult Social Services and Health Committee at Sutton Council, said:

“The START service is doing tremendous work with Sutton residents and we are delighted that the CQC recognises the professionalism of the staff and their caring and respectful approach when working at home with residents and with their families. The entire team do fantastic work here and deserve recognition for their high standard of care. All the relatives the CQC spoke with were told that their family members felt safe, that staff arrived on time and that they stayed the amount of time necessary to provide their care. One relative told the CQC: “The service to my Dad has stopped now, but they were brilliant”, while a resident said: “(The staff) are excellent, they really are so committed. They make me feel very safe and well cared for.”

The CQC report said:

“All of the people we spoke with… strongly agreed that the service was safe. They said they felt safe with the personal care provided, that staff had not missed any calls to their home and that they were not rushed with care provided by staff. People did not have any complaints about the service but knew how to complain if they had any concerns.”

Dig out your bric-a-brac and dust off your old clothes – Jumble Trail is coming to Sutton

A jumble trail event.

Jumble Trails are a fantastic way to clear out some old items you no longer as you make new friends in your neighbourhood.

Jumble Trail is coming to Sutton for the first time on Saturday 1 October, with the support of Recycle for London, the South London Waste Partnership and Sutton Council.

Residents who live in the Benhilton area are encouraged to clear out their cupboards and set up stall in their front gardens. As the saying goes, ‘one man’s junk is another man’s treasure’.

A Jumble Trail is like a car boot sale but on your street.  Communities coordinate via to set up stalls outside their houses to sell bric-a-brac, toys, vintage clothes, cakes or whatever.  The aim is to encourage reuse and recycling at a grassroots level and to enhance community spirit.  The Sutton Jumble Trail will take place on Saturday 1 October between 10am – 4pm in residential roads in the Benhilton area.

Cllr Marlene Heron, Chair of the Sutton Local Committee at Sutton Council, said:

“I’m really pleased that Sutton is holding a Jumble Trail event – many thanks to the organisers for their hard work. Reusing or recycling our unwanted belongings rather than simply throwing them out makes a big difference to our environment. The Jumble Trail in Benhilton is a great opportunity for residents to make new friends in their neighbourhoods as they clear out some of their old items – and who knows, maybe even pick up a bargain or two in the process.”

The event wouldn’t be possible if it wasn’t for local Jumble Trail Champion Jacky Barker.  As a Jumble Trail Champion Jacky’s role is to encourage households in her local community to register their involvement in the event and set up a stall for the day.

Taking part in the event won’t cost you a penny as the usual stall fee is being covered by funding from Recycle for London. The Jumble Trail is part of their ‘Repair and Reuse’ programme of events taking place across London this autumn.

Even if you live outside the catchment area for this particular Jumble Trail, you can still get involved and support the event by popping along on the day and seeking out a bargain or two.

To check whether your address is inside the event radius and for further information visit the Benhilton Jumble Trail event page here.

Sutton Council’s Admiral Nursing Service makes prestigious Health Service Journal Awards shortlist

Sutton Council’s Admiral Nurses service, which provides specialist support for borough families living with dementia, has been shortlisted for this year’s Health Service Journal (HSJ) Awards.

The service has been shortlisted in the category of CCG and Local Authority Integrated commissioning for Carers. Judges had a tough job scoring and commended the high quality of entries this year.

The Admiral Nurses are specialist dementia nurses who play a unique, caring role by working across different parts of the health and social care system. They ensure that the needs of family carers and people with dementia can be addressed in a co-ordinated way.

Sutton is one of a few local authorities in England to host an Admiral Nurse Service team. The service is a partnership between Sutton Council, NHS Sutton CCG and Dementia UK, the national charity that develops and maintains Admiral Nursing.

Cllr Ruth Dombey, Leader of Sutton Council and a trained dementia friend, said:

“Sutton Council congratulates everyone in the Admiral Nursing Service team. Being shortlisted for this award is fantastic news and well deserved recognition of the valuable contribution they make to those living with dementia and their carers. The team is an inspiration to us all and I keep my fingers crossed for more good news when the winner is announced.”

Alastair McLellan, Editor of HSJ, said:

“With the NHS experiencing a tough time as funding fails to keep up with demand, the HSJ Awards are once again the best reminder of the excellence the service is capable of. Taken together the entries to the HSJ Awards represent work which, directly or indirectly, has saved thousands of lives and enhanced many times that number.”

The shortlisted organisations will complete presentations and interviews to a judging panel made up of senior and influential figures from the health sector.

The winners will be announced at a prestigious ceremony on 23 November at the Intercontinental O2 in London.

Sutton GCSE students celebrate another year of outstanding results


Sutton Council is congratulating pupils, staff and governors in schools across the borough as their GCSE results on their outstanding GCSE results.

This year 83.7 per cent of pupils across Sutton achieved five or more GCSEs. This is up slightly from 2015, when the figure was 83.5 per cent.

The proportion of Sutton students scoring five or more A*-C grades including Maths and English is 79.0 per cent.

Amongst the standout results were Carshalton Girls, Greenshaw, John Fisher, Nonsuch Girls, Overton Grange, St Philomena’s, and Wallington Girls, all of which saw an increase in those achieving five A*-C including English and Maths.

Stanley Park High celebrated its best set of GCSE results to date, with 67 per cent of students achieving five or more GCSEs at grades A*-C, and 62 per cent securing A*-C in both Maths and English. Fifteen per cent of students achieved A*/A grades, an increase on the previous year, while 13 per cent achieved at least 5 A*/As, double the 2015 percentage.

Nonsuch, Sutton Grammar, Wallington Girls and Wilsons had a 100 per cent pass rate, with all students receiving A-C in English and Maths.

Wendy Mathys, Chair of the Children, Families and Education Committee at Sutton Council, said:

“Once again the GCSE results achieved by the young people in Sutton’s schools are outstanding. I want to congratulate all of the students on their excellent results and to thank all of our schoolteachers and the school governing bodies for all of their hard work. Results day is a big occasion in our young people’s lives and I hope they will build on their success, whether in an apprenticeship or further academic studies.”

Hot Weather Alert!

The weather this week won't be to everyone's cup to tea!

The weather later this week won’t be everyone’s cup to tea!

Chris, Jill and Hamish have received this message…..

Dear Colleagues,

The Met Office has issued a Level 2 Heat Alert for the South-East of England and London, effective from 12noon Tuesday 23 August until 6pm Thursday 25 August 2016. 

There is a 40 per cent chance that temperatures could reach above 30C during this period.

Public Health England have issued health advice on their website regarding the high temperatures and the potential impacts this can have on services and staff. Please take the time to study the LBS guidance for all staff and service managers – available here on how best to ensure the safety of yourself, your colleagues and service users during high temperatures.

Mike Lewis Emergency Planning Officer

Sutton students celebrate their tremendous A-Level achievement

Sutton logo big full colour

Sutton Council is congratulating pupils and staff in schools across the borough as they celebrate this year’s outstanding A-level results.

Sutton schools have maintained their high performance in the examinations, with results consistently above the UK average.

The proportion of students across the borough achieving the highest A-level A* and B grades is 65.5 per cent.

The percentage of students achieving an A-level pass grade (A* to E) has dropped slightly to 99.3 per cent from 99.4 (2015 figure) per cent last year. This is above the UK average as, across all UK students, the proportion achieving A* to E is 98.1 per cent.

Cllr Arthur Hookway, Vice Chair of the Children, Family and Education Committee at Sutton Council, said:

“Sutton strives to help all of our young people realise their potential and once more they have achieved some of the best A-level results in the country. This year’s A-level students have succeeded thanks to the dedicated support from the excellent teachers, school governing bodies and support staff in our schools, and of course from their parents and carers. The main credit, however, must go to the students themselves for attaining such high grades. I’m delighted to see the hard work of so many people pay off.”

Please note that the figures below are provisional figures and may be subject to change.

Across all UK students, the proportions achieving A-level grades in summer 2016 are as follows:

The proportion achieving A* has dropped 0.5 per cent from 2015, to 8.1 per cent.

The proportion achieving A* and A is down 0.1 per cent from 2015, to 25.8 per cent.

The proportion achieving A* to E remains the same as 2015 at 98.1 per cent.

Enjoy golden memories of Sutton on the silver screen

On Thursday 18th August Sutton residents have a unique opportunity to enjoy seeing rare archive footage and home movies of the borough from the last century.

A Sutton Street Party from times past

A Sutton Street Party from times past

Inspired by the travelling cinemas that used to rove the country during the 1920s, the Film London KinoVan will be on Sutton High Street from 4.30pm until 6.30pm showing the films, many of which have not been seen for decades.

On the same afternoon passers-by will also have the opportunity to share their Stories of Sutton with us as we preview plans for an art & light installation for the alley between Princess Alice hospice and H&T Pawnbrokers.

Cllr Ruth Dombey, Leader of Sutton Council, said:

“The Film London KinoVan will give Sutton residents a fascinating insight into the history of the borough as we unveil exciting plans for the future. The outdoor cinema showing is just one of the events we’re holding at the northern end of the High Street that will introduce our Market Place Sutton vision.”

Film London aim to sustain, promote and develop London as a production hub and encourage the development of emerging filmmaking talent. It is funded by the Mayor of London and the National Lottery through the BFI, and also receives support Arts Council England, Creative Skillset and the Heritage Lottery Fund.

In addition to the outdoor cinema event Sutton High Street will also play host to a Crafternoon arts & crafts session and Pop-up book exchange in September, and DJ workshops in October. You can find out more about these events and the Market Place Sutton vision on the Sutton Council website here.

Local Citizens’ Help and Advice

020 8254 2616

Citizens Advice Sutton is the lead agency for Advice Link Partnership Sutton (ALPS). ALPs is a partnership of local Not for Profit organisations providing free, confidential, independent and impartial advice for people who live or work in the London Borough of Sutton. You can contact Citizens Advice Sutton, Sutton Carers Centre and Age UK in the following ways:

Alps Web site –  –No email address is needed as we can call you back.

By Telephone call 020 8254 2616   between   9.00 and 5.00 Monday to Friday. Sutton Library & Heritage Service provides local community information from this number Monday – Friday from 9.30 – 5.00 pm.

The ALPS number also provides access to the following national organisations:

  • Samaritans
  • Citizens Advice Consumer Service
  • National Domestic Violence Helpline
  • Age UK Advice line
  • Carers Direct Helpline 

Citizens Advice Sutton, Sutton Carers Centre and Age UK Sutton are established registered local charities who have served the people of Sutton for many years providing free, confidential, independent and impartial advice on issues such as welfare benefits, debt, housing, employment and social care issues. 

Services from Citizens Advice Sutton

Citizens Advice Sutton holds the Advice Quality Standard for Advice. Our services are provided by both paid staff and volunteers.

Citizens Advice Sutton also provides various specialist services:

Pension Wise

Pension wise is a new, free, impartial and confidential guidance service from Government, to help people understand their pension choices. If you are aged 50 or over and have a Defined Contribution pension you are eligible for a face to face appointment. You can book an appointment by visiting or telephone 0800 138 3944 

Debt Advice

The Capitalise team at Citizens Advice Sutton provides advice on all aspects of your debt and money issues. We are part of the Capitalise partnership and funded by the Money Advice Service.

We can help you to budget, maximise your income and provide you with all the options available to you to deal with your debts. We also have approved debt relief order intermediaries within the bureau to process debt relief orders (DROs).

We are authorised and regulated by the Financial Conduct Authority FRN 617761

You can contact us on either online

 or telephone 020 8405 3552   Monday- Friday   9:00am – 5:00pm.

 You can also directly access debt advice from debt hotline located in the Jubilee Health Centre.

Specialist housing advice

The housing solicitor at Citizens Advice Sutton can assist clients entitled to legal aid with certain housing issues including possession, disrepair, homelessness, anti-social behaviour and eviction  To book an appointment please call us on 020 8405 3552 between   9.00 and 5.00   Monday to Friday or submit an enquiry via our website

Carers Centre – outreach sessions

Citizens Advice Sutton offers appointments at Sutton Carers Centre ,on Wednesdays and Thursdays between 9am & 5pm at 12-14 Benhill Avenue, Sutton SM1 4DA · To book an appointment call the Carers Centre on 020 8296 5611or call 020 8254 2616   .

Sutton Mental Health Foundation (SMHF) – outreach session

Citizens Advice Sutton provides advice at Sutton Mental Foundation on Thursdays for people experiencing mental distress. SMHF is at 63 Downs Road Belmont, Sutton SM2 5NR  and Cheam Resource Centre, 671 London Rd, North Cheam SM3 9DL. To book an appointment to see a Citizens Advice Sutton adviser at SMHF telephone 020 8770 0172. 

Direct into advice line (DiAL)

DiAL is funded by the big lottery to provide priority access to telephone advice for those in urgent need or those with difficulty accessing advice services. You can get immediate, direct telephone advice from Citizens Advice Sutton, Age UK Sutton and Refugee and Migrant Network Sutton by asking staff to connect you at Homestart, Children’s Centres, Sutton Mental Health foundation and the Womens Centre. It operates Monday to Friday between 10.00 am to 12.30 pm and 1.00 pm to 3.00 pm.

Royal Association for the Deaf (RAD)

RAD provides a drop in service and appointments on Mondays between 10am and 4pm at Citizens Advice Sutton, St Nicholas Way, Sutton, SM1 1EA. An RAD adviser provides BSL advice on benefits, employment, debt, form filling and understanding correspondence. Text 07749965727 to book an appointment or call 0845 688 2525. Email

Sutton Uplift

Sutton’s Primary Care Mental Health Service, Sutton Uplift, hold a Wellbeing Drop in Clinic in the Sutton bureau every Monday between 9-5pm.  The Wellbeing Navigators will be able to offer information, and advice around wellbeing and practical issues that may be impacting on people’s daily lives, including offering ongoing short term one to one sessions if needed. Sutton Uplift aims “to help people to connect and access activities and resources to meet their physical, social and emotional needs.  Our team are experienced in supporting people with their Wellbeing, either professionally or through lived experience.” Contact them on 0800 032 1411 or 020 3513 4044, lines are open 9am to 6pm. Website

Waste Collection Changes – 16 things….

The number and types of bins and collection of bins

  1. How many bins are you giving to people?

It is proposed that the majority of homes will be provided with the following containers from April 2017, in addition to their existing containers:

  • Kitchen caddy and food waste bin for the food waste service
  • A recycling box for recyclable plastics, glass and cans

Please see here.

The proposed waste and recycling system is expected to increase recycling capacity, recycling performance and reduce costs.

  1. Is there any flexibility i.e. an additional green bin for recycling?

Yes. Residents will be able to request additional containers for the recycling and food waste collections.

  1. Where can I put garden waste as I currently put it in the brown bin and can’t afford the green garden waste service?

Garden waste should not be put into brown bins.

Alternatives to the chargeable garden waste service are:

  • Take garden waste to Kimpton Park Way Reuse and Recycling Centre for recycling
  • Compost garden waste in your home compost bin. If you have not got a compost bin, or would like additional bins, you can order a free bin (£5 delivery charge) here.
  • If your circumstances change and you would like to sign up for the Green Garden Waste service, please click here
  1. Given the amount of plastics I recycle, I need a bin not a box

The boxes will be stackable and residents can have as many boxes as they need for their glass and plastics recycling.

  1. Can the recycling trucks collect bins as well as boxes?  

The contents of the recycling bins and boxes will be kept separate at all times. Recycling boxes will be emptied into a wheeled bin, which will kept on the lorry. The wheeled bin is then emptied in the lorry.

  1. Can we have a bigger brown bin otherwise it will overflow in two weeks (household of four) We need adequate sized bins if it’s collected fortnightly

We have no plans to increase the size or number of the brown bins at each property in the borough. In Sutton currently more than 40% of the waste in brown bins is food waste. Veolia plans to provide a new bin for food waste so it can be separated out from the brown bin waste. Food waste and recycling will be collected every week. This means the remaining brown bin waste will not contain food or create smells that attract vermin.

  1. Can houses share bins?

Yes. It is possible for neighbours to share bins. Residents would need to arrange this themselves.

  1. What food waste bins will be provided and will the Council provide biodegradable bags?

For the food waste collection, a small outdoor bin and a kitchen caddy will be provided.

There are no plans to provide bags to collect food waste.

  1. How have you decided the size ratio of paper to plastics receptacles? We use more plastic so a bin for that would be better, and we need a big brown bin.

In order to preserve its value, it’s important to keep paper and card dry. Wet paper and card is considered contaminated and has to be sent to landfill, which costs money and reduces the opportunity to generate income from recycling. So it’s best all round to use a water-tight bin to recycle paper and card.

The boxes will be stackable and residents can have as many boxes as they need for their glass and plastics recycling.

  1. Will you provide the bins (no charge)?

Yes. The new recycling bins will be provided free of charge. There will continue to be a charge for Green Garden Waste bins.

The system of segregation and different collections

  1. This is too complicated and confusing

Detailed communications will be provided before the new service is rolled out to provide clear information about which items should go into which bin. A wide range of communication channels will be used including leaflets, local press, road shows and social media. If you have any suggestions about how you would like to find out information about the new waste and recycling service please let us know.

  1. Do we really expect people to sort their rubbish?  

The proposed waste and recycling system is expected to increase recycling capacity, recycling performance and reduce costs. We hope that residents will support us. The proposals are very similar to services which are already successfully running in a number of Councils across the country.

  1. How will people especially older people remember what goes where?  

Detailed communications will be provided before the new service is rolled out to provide clear information about which items should go into which bin. A wide range of communication channels will be used including leaflets, local press road shows and social media. If you have any suggestions about how you would like to find out information about the new waste and recycling service please let us know. Once the new service is up and running, we will continue to distribute information about what can be recycled in which bin, to help people to remember.

  1. It is too much effort to expect people to separate materials

The proposed waste and recycling system is expected to increase recycling capacity, recycling performance and reduce costs. We hope that residents will support us.

  1. It’s a waste of time separating materials

Collecting recyclable materials separately increases the quantity and quality of recycling, and reduces carbon emissions. Research from the European Commission suggests two-stream collections (alternating weekly collections of paper/card and tins/bottles/plastics), can help reduce costs. Separating these items reduces the likelihood of contaminated recycling material, which has to be sent to landfill at additional financial and environmental cost. Also, we can generate more recycling income by separating out our waste which helps preserve other vital Council services.

  1. I am confused about what plastic can be recycled, polythene, tv magazines, tin foil, shopping bags, hearing aids, tablet wrappers, torches, small batteries?

We have very recently delivered leaflets and bin stickers to residents about the recycling service. If you would like a copy, please ring us on 020 8770 5000 with your address and we will organise for one to get to you.

There is also an A to Z list of materials that can be recycled in Sutton and where they can be recycled, on our website, which also includes a detailed list of the types of materials that can be recycled from home using the green bin. We cannot list every item, therefore if you are unsure whether something can be recycled, please get in touch with the Council.