Local Citizens’ Help and Advice


020 8254 2616

Citizens Advice Sutton is the lead agency for Advice Link Partnership Sutton (ALPS). ALPs is a partnership of local Not for Profit organisations providing free, confidential, independent and impartial advice for people who live or work in the London Borough of Sutton. You can contact Citizens Advice Sutton, Sutton Carers Centre and Age UK in the following ways:

Alps Web site – www.suttonalps.org.uk  –No email address is needed as we can call you back.

By Telephone call 020 8254 2616   between   9.00 and 5.00 Monday to Friday. Sutton Library & Heritage Service provides local community information from this number Monday – Friday from 9.30 – 5.00 pm.

The ALPS number also provides access to the following national organisations:

  • Samaritans
  • Citizens Advice Consumer Service
  • National Domestic Violence Helpline
  • Age UK Advice line
  • Carers Direct Helpline 

Citizens Advice Sutton, Sutton Carers Centre and Age UK Sutton are established registered local charities who have served the people of Sutton for many years providing free, confidential, independent and impartial advice on issues such as welfare benefits, debt, housing, employment and social care issues. 

Services from Citizens Advice Sutton

Citizens Advice Sutton holds the Advice Quality Standard for Advice. Our services are provided by both paid staff and volunteers.

Citizens Advice Sutton also provides various specialist services:

Pension Wise

Pension wise is a new, free, impartial and confidential guidance service from Government, to help people understand their pension choices. If you are aged 50 or over and have a Defined Contribution pension you are eligible for a face to face appointment. You can book an appointment by visiting www.pensionwise.gov.uk/ or telephone 0800 138 3944 

Debt Advice

The Capitalise team at Citizens Advice Sutton provides advice on all aspects of your debt and money issues. We are part of the Capitalise partnership and funded by the Money Advice Service.

We can help you to budget, maximise your income and provide you with all the options available to you to deal with your debts. We also have approved debt relief order intermediaries within the bureau to process debt relief orders (DROs).

We are authorised and regulated by the Financial Conduct Authority FRN 617761

You can contact us on either online www.suttonalps.org.uk

 or telephone 020 8405 3552   Monday- Friday   9:00am – 5:00pm.

 You can also directly access debt advice from debt hotline located in the Jubilee Health Centre.

Specialist housing advice

The housing solicitor at Citizens Advice Sutton can assist clients entitled to legal aid with certain housing issues including possession, disrepair, homelessness, anti-social behaviour and eviction  To book an appointment please call us on 020 8405 3552 between   9.00 and 5.00   Monday to Friday or submit an enquiry via our website www.suttonalps.org.uk

Carers Centre – outreach sessions

Citizens Advice Sutton offers appointments at Sutton Carers Centre ,on Wednesdays and Thursdays between 9am & 5pm at 12-14 Benhill Avenue, Sutton SM1 4DA · To book an appointment call the Carers Centre on 020 8296 5611or call 020 8254 2616   .

Sutton Mental Health Foundation (SMHF) – outreach session

Citizens Advice Sutton provides advice at Sutton Mental Foundation on Thursdays for people experiencing mental distress. SMHF is at 63 Downs Road Belmont, Sutton SM2 5NR  and Cheam Resource Centre, 671 London Rd, North Cheam SM3 9DL. To book an appointment to see a Citizens Advice Sutton adviser at SMHF telephone 020 8770 0172. 

Direct into advice line (DiAL)

DiAL is funded by the big lottery to provide priority access to telephone advice for those in urgent need or those with difficulty accessing advice services. You can get immediate, direct telephone advice from Citizens Advice Sutton, Age UK Sutton and Refugee and Migrant Network Sutton by asking staff to connect you at Homestart, Children’s Centres, Sutton Mental Health foundation and the Womens Centre. It operates Monday to Friday between 10.00 am to 12.30 pm and 1.00 pm to 3.00 pm.

Royal Association for the Deaf (RAD)

RAD provides a drop in service and appointments on Mondays between 10am and 4pm at Citizens Advice Sutton, St Nicholas Way, Sutton, SM1 1EA. An RAD adviser provides BSL advice on benefits, employment, debt, form filling and understanding correspondence. Text 07749965727 to book an appointment or call 0845 688 2525. Email advice@royaldeaf.org.uk.

Sutton Uplift

Sutton’s Primary Care Mental Health Service, Sutton Uplift, hold a Wellbeing Drop in Clinic in the Sutton bureau every Monday between 9-5pm.  The Wellbeing Navigators will be able to offer information, and advice around wellbeing and practical issues that may be impacting on people’s daily lives, including offering ongoing short term one to one sessions if needed. Sutton Uplift aims “to help people to connect and access activities and resources to meet their physical, social and emotional needs.  Our team are experienced in supporting people with their Wellbeing, either professionally or through lived experience.” Contact them on 0800 032 1411 or 020 3513 4044, lines are open 9am to 6pm. Website http://www.suttonuplift.co.uk/.

Lib Dems report on Income Tax Cuts and National Insurance Cuts News

Danny Alexander announced that a Liberal Democrat government will make further cuts in Income Tax and reduce National Insurance for millions of workers. 

Liberal Democrats have made raising the personal tax allowance to £12,500 and subsequently cutting National Insurance contributions a manifesto commitment. 

Increasing the personal tax allowance would benefit 30m workers and 6m pensioners. And once the increase is made, Liberal Democrats will work towards raising the level that people start paying employee National Insurance.

Below are some suggested Tweets regarding the announcement. You don’t have to use my words, but anything you can do to spread the message will be greatly appreciated.

Lib Dems plan to increase personal tax allowance to £12,500 & cut National Insurance #fairersociety

Millions of workers would benefit from Lib Dem plans to cut income tax and National Insurance #fairersociety

Raising the tax threshold to £12,500 would be worth an extra £400 a year to a basic rate taxpayer#fairersociety

30m workers and 6m pensioners would benefit from Lib Dem plans to raise the personal tax allowance to £12,500

3 things to remember: Stronger Economy and Fairer Society

1) Lib Dems have given a tax cut of £700 to 87,000 people in Sutton. Nobody now pays any Income Tax on the first £10,000 that they earn.

2) We have launched “Opportunity Sutton” attracting new business to the borough, creating jobs and apprenticeships.

3) Our Pupil Premium has given thousands of pounds to local schools to help disadvantaged children.

Fairer Taxes

A message has been recently received from Vince Cable MP for Twickenham  

Friend — Our system of taxation is both unfair and inefficient. People on modest incomes are paying their fair share of tax while the super rich can too easily avoid paying their share.

It is a particular scandal that some of the world’s wealthiest people who own property in the UK worth millions pay virtually the same council tax as owners of a modest family home.

I want to change this – I want a new ‘mansion tax’ on the most valuable properties – we propose 1% of the value of over £2million. This will be paid by the wealthiest 0.16% of property owners.

If you agree, add your name to our campaign now.

Unlike taxes on income, it is impossible to dodge a mansion tax. After all, a mansion can’t be hidden offshore.

There is plenty of opposition from top investment bankers who would have to pay more tax. And the Tories don’t like it either; it will hit some of their friends.

Polls show that this idea is very popular. The public want fairer taxes, as we do.

Add your name to the campaign now to help build support for fairer taxes.

Thank you,

Vince Cable MP

PS. Those who benefit from the current system are not short of help or money. That’s why we need you to back the campaign today. 



Vince Cable MP

Help us to cut tax for working people

In tough times, the Liberal Democrats believe you should keep more of the money that you earn.

That’s why the Liberal Democrats have long called for the tax-free threshold raised to £10,000 – giving you a tax cut when you need it most. Liberal Democrat plans would save working people £700 a year –that’s an extra £60 in your wages every month. And more than 3.5million older and low-paid people will be freed from paying any income tax altogether.  This is a plan we put on the front page of our General Election manifesto and it went into the Coalition Agreement.

We have already started putting this in to practice.  In April last year, millions of ordinary working people were given a £200 annual tax cut and since last April 800,000 low paid people no longer pay any income tax at all.  But we believe our tax cuts need to happen faster and go further.  And we want your help in making it happen. Ahead of the Budget next month, Nick Clegg and Liberal Democrats in the government will be pushing to speed up our tax plans.  Please join this campaign and sign the petition which is on the Number 10 website here.
Liberal Democrats want tax cuts for working people, not the rich.  Please help us to make that happen.